Infrastructure Engineer

Europe - Spain - Remote | BI | Full-time | Partially remote

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From humble beginnings, Crossvale has grown to a multinational organization where we help our customers deliver value using cutting-edge technologies.  We understand the benefits, the costs and the risk of trying new strategies and leveraging new technology but we ask our clients to rethink their business, rethink client satisfaction and rethink software so that together we can provide excellence in delivery of products and services to their customer base.

Crossvale hires hard-working people who thrive with solving hard problems and strive after opportunities to learn new skills, hone existing ones, try innovative approaches, and grow in new directions. Our unique culture is at the heart of our success and it’s our authentic, steadfast people who have built the backbone of Crossvale. Our combined core values center on integrity and with Crossvale’s passion for winning, our loyalty is to operate as a trusted, ethically-driven, honorable partner to both our clients and our employees.

Overview:

The Managed Services team are recruiting an Infrastructure Engineer with proven experience in building and troubleshooting enterprise-grade, cloud computing and container orchestration platforms. (Red Hat OpenShift, Kubernetes, AKS, EKS, AWS, Azure, OpenStack) 

As the first point of contact for technical issues and customer requirements, this position will be responsible for delivering technical solutions to ensure service availability and suggesting improvements.

Due to the critical nature of the infrastructure and network the team operate an day/night/weekend shift rotation to provide 24/7/365 support.

Responsibilities:

You will be working as part of a team that supports our customers via incident resolution, service requests and reporting under the direction and mentorship of senior staff. All processes are designed to improve the customer experience and, as such, you will be encouraged to help enhance all aspects of those processes for efficiency, correctness and value. Our successes are possible because the team believes in our mission and we take ownership of, and learn from our mistakes. We are an Agile team and work together collaboratively, we use ITIL as a tool, not as a crutch.

The successful candidate will have experience with Kubernetes or OpenShift in a production environment. Exposure to management of the following will be beneficial: AWS, Azure, Ansible, RHEL, Satellite, OpenStack, Ceph, Gluster.

There are multiple specializations within the team, but this role is primarily focused on OpenShift, AWS, Azure, and DevOps.

The tools and technologies we use:

  • OpenShift, Kubernetes
  • CI/CD, Jenkins, Git, Nexus, Sonarqube
  • Tooling and Automation: Ansible, Bash, Python/Perl/Shell scripting
  • Cloud: Azure, AWS, OpenStack
  • Monitoring/Logging: Elasticsearch, Fluentd, Kibana, Prometheus, Grafana

Your daily life will involve:

  • Incidents, Customer Escalations & Service Requests
  • Regular training on Technologies we support and will support in the future.
  • Monitoring cloud infrastructure and identifying opportunities for efficiency gains and service improvements.
  • Cluster updating and patching.
  • Assisting in all aspects of Change Management
  • Taking the lead and initiative on project work
  • Improving documentation and processes
  • Trend identification in daily checklist / reporting
  • Helping us evolve with the industry

Work Schedule:

  • The team covers Managed Services in shifts of 8 hours.
  • Staggered start times on arrangement
  • All team members are expected to participate in an day/night/weekend rotation

Additional Notes:

Does this sound like your next career move? Are you passionate about joining the Crossvale family?

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Crossvale and have found a role that challenges you, please don’t let your reservations hold you back!

 

Crossvale is an "equal opportunity employer." Crossvale will not discriminate and will ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, creed, color, national origin, or sex.